Returns

Return Due To Change Of Mind

Mintobay will happily accept returns due to change of mind as long as a request to return is received by us within 15 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

 Once returns are received and accepted, refunds will be processed to store credit or original source of payment as per your choice. We will notify you once this has been completed through email.

The reimbursement, exchange or credit will be issued within 14 days of our services accepting your return. If your refund exceeds this window, you can reach out to support through the customer care.

Parcel damaged or lost in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.